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Our goal is to build capacity in and make connections between individuals and the community. Our services are guided by and support the following outcomes:

  • Immigrants and refugees are aware of Canadian heritage, culture and life in Canada
  • Immigrants and refugees have active and meaningful networks in the community
  • Immigrants and refugees understand and are able to navigate the Canadian system
  • Immigrants and refugees have access to community and government services.
  • Immigrants and refugees possess sufficient English proficiency to participate in daily life.
  • Immigrants and refugees experience positive labour market outcomes

Accessing Services

During general office hours, you can receive basic assistance including:

  • Drop off or pick up items
  • Print or fax items (small fee may apply)
  • Book appointments; Register for workshops and trips
  • Get information on general programs, services and events
  • Access a computer, fax machine, photocopier and printer (Peterborough office only; small charges apply for long distance calls and printing)

Appointments

We ask that all clients make appointments whenever possible. New clients should book an intake appointment. Please bring any immigration documents you have to your first meeting. All information you provide is kept strictly confidential, and will never be shared outside of the organization without your permission. You can make an appointment by doing any of the following:

  • Call the office at (705) 743-0882 (Peterborough) or (905) 877-8100 (Cobourg)
  • Email info@nccpeterborough.ca or info@ncccobourg.ca
  • Come to the office during general office hours
  • Contact the staff person assigned to help you

Brief Services (Drop-in): Peterborough Office only

During drop-in times, you can see the staff person on call. You can get help with quick questions and simple problems. For example, you can get help to explain a bill, book a language assessment or other appointment, look up an address or get answers to other quick questions

Drop-in Times:

Mondays, Tuesdays, Thursdays, and Fridays: 9:30 – 11:30 and 1:30 to 3:30 p.m.
No drop in services on Wednesdays
No drop-in services in Cobourg

Services

We provide free and confidential services to immigrants and refugees living in the Peterborough, Kawartha Lakes, Haliburton or Northumberland regions. Please click on the topics below for more information on our services including eligibility and the locations where specific services are offered:

Additional Resources

For other information and support specific to newcomers in the region, go to: