Effective Monday, September 9, there will be a new Brief Services Drop-In schedule at our Peterborough Office.
Brief Services Drop-in will be available between 9:30am and 12:00pm on Mondays, Tuesdays, Thursdays, and Fridays.
There will be no drop-in services on Wednesdays.
Outside of these times, please book an appointment to see a Settlement Staff.
Clients who see a Caseworker regularly for ongoing cases should book an appointment.
Please note, we no longer offer Arabic Language-specific drop-ins on Tuesdays and Thursdays. During brief-service drop-in appointments, interpretation will be provided through language lines and/or translation applications.
If you require service in Arabic, please book an appointment with your Caseworker.
Office Schedule – Peterborough
General Office Hours
During general office hours, you can:
- Drop off an item
- Pick up items
- Print or fax items
- Use our public computer and internet services (subject to availability)
- Book appointments and register for activities
- Get information on general programs, services and events
Brief Services (Drop-in)
During drop-in times, you can see the staff person on call for a 15-minutes meeting where you can get help with quick questions. For example, you can get help to:
- Explain a bill
- Book a language assessment
- Look up an address
- Other quick questions
Please book an appointment if you:
- Require services outside of the regular Brief Services Drop-In times
- Are meeting with a Caseworker regularly for an ongoing case
- Have larger questions which cannot be addressed within a 15-minute Brief Services Drop-In meeting
- Require service in Arabic Language
You can make an appointment by doing any of the following:
- Call the office at (705) 743-0882 (Peterborough)
- Email [email protected]
- Come to the office during general office hours
- Contact the staff person assigned to help you
Please Note: Services at our Northumberland Office remain unchanged.
Clients can drop-in and see a Settlement Counsellor in Northumberland during the following times only:
- Mondays: 9:30am – 12:30pm
- Tuesdays: 1:00pm – 4:00pm
- Wednesdays: office closed
- Thursdays: 9:30pm – 12:30pm
- Fridays: 1:00pm – 4:00pm
Meetings may be available at other times by appointment only. Please schedule ahead of time: (905) 377-8100 or [email protected]