New Brief-Services Drop-In Schedule – Effective September 9

Effective Monday, September 9, there will be a new Brief Services Drop-In schedule at our Peterborough Office.

Brief Services Drop-in will be available between 9:30am and 12:00pm on Mondays, Tuesdays, Thursdays, and Fridays.
There will be no drop-in services on Wednesdays.

Outside of these times, please book an appointment to see a Settlement Staff.

Clients who see a Caseworker regularly for ongoing cases should book an appointment.

Please note, we no longer offer Arabic Language-specific drop-ins on Tuesdays and Thursdays. During brief-service drop-in appointments, interpretation will be provided through language lines and/or translation applications.

If you require service in Arabic, please book an appointment with your Caseworker.

Downloadable version of the schedule here.

Office Schedule – Peterborough

General Office Hours

During general office hours, you can:

  • Drop off an item
  • Pick up items
  • Print or fax items
  • Use our public computer and internet services (subject to availability)
  • Book appointments and register for activities
  • Get information on general programs, services and events

Brief Services (Drop-in)

During drop-in times, you can see the staff person on call for a 15-minutes meeting where  you can get help with quick questions. For example, you can get help to:

  • Explain a bill
  • Book a language assessment
  • Look up an address
  • Other quick questions


Please book an appointment if you:

  • Require services outside of the regular Brief Services Drop-In times
  • Are meeting with a Caseworker regularly for an ongoing case
  • Have larger questions which cannot be addressed within a 15-minute Brief Services Drop-In meeting
  • Require service in Arabic Language

You can make an appointment by doing any of the following:

  • Call the office at (705) 743-0882 (Peterborough)
  • Email [email protected]
  • Come to the office during general office hours
  • Contact the staff person assigned to help you


Please Note: Services at our Northumberland Office remain unchanged.

Clients can drop-in and see a Settlement Counsellor in Northumberland during the following times only:

  • Mondays: 9:30am – 12:30pm
  • Tuesdays: 1:00pm – 4:00pm
  • Wednesdays: office closed
  • Thursdays: 9:30pm – 12:30pm
  • Fridays: 1:00pm – 4:00pm

Meetings may be available at other times by appointment only. Please schedule ahead of time: (905) 377-8100 or [email protected]