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Support Services

Our Support Services include:

Interpretation & Translation

Are you an organisation looking to support newcomers?

Providing your client with access to interpretation and translation services is a big step towards equity and inclusion. It reduces the barriers that people with limited English proficiency face in engaging in your programs and with your services. 

Professional Interpretation and Translation

The New Canadians Centre works with professional agencies to provide certified interpretation and translation for our clients (e.g., MCIS Language Solutions, LanguageLine Solutions, CEOTIS - Central Eastern Ontario Translation and Interpretation Services). 

These agencies can provide interpretation services through the phone, video call and in-person in a variety of languages.

Community Interpretation

We also maintain a list of local community interpreters and hire them to provide interpretation services from time to time. These community interpreters are vetted by staff but are not necessarily trained professionally or certified. They are paid an hourly rate and reimbursed for parking. Currently, we have community interpreters who speak Arabic, Dari/Farsi, Rohingya, Spanish and French. If you would like to recruit a community interpreter, please contact our Case Management Coordinator

Our staff are not available to provide interpretation services.

Where possible, please choose a professional interpreter when you are working with someone who is new to Canada and avoid asking family members, friends, children and youth to take on the role of interpretation. This article provides a good rationale for why this is not ideal. 

We do not subsidise interpretation services for people who are new to Canada unless they are within their first year of arriving as a Government-Assisted Refugee.

Are you new to Canada and need interpretation to understand information in your language?

First, ask the business or organization for interpretation. 

If they cannot provide interpretation, you can open the Google Translate app on your phone and use that to communicate.

Childminding

Offered in: Peterborough only

Where capacity exists, we provide an on-site, regulated Care For Newcomer Children (CNC) model childminding program for specific activities so that clients are better able to attend our programs and services.

Eligibility:

Varies by activity (e.g. age of child)

Client Requirements:

Parent or guardian on site at all times

Transportation

Offered in: Peterborough only

Where capacity exists, we provide bus tickets (single or day ride) so that clients are better able to attend our programs and services.

Eligibility:

Varies by activity

Client Requirements:

May be asked for proof of income

Provision for Disabilities

Offered in: Peterborough & Northumberland

We comply with and are committed to the principles of the Government of Ontario’s Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.  Requests for accommodation are considered on a case-by-case basis in accordance with our Accessibility Policy

Eligibility:

Clients who require accommodation to access NCC services

Client Requirements:

Request with specific accommodation requirements

Eligibility:

Clients receiving RAP, Short Term Assistance or Planned Support Services

Client Requirements:

Active participation in Settlement or Support Plan