Our Immigration & Settlement Program supports newcomers with the following services:
Information and Referral
We provide clients with timely, useful and accurate information needed to make informed settlement decisions. We understand that settlement needs change over time, and we provide information both for newcomers and for those who have lived in Canada for many years on a wide range of topics in areas such as immigration, employment, education, health, finances, housing and community.
- Orientation to life in Canada
- Information on and referral to local community and government services
- Overview of Canadian immigration and other government systems
Immigrants, refugees and community members assisting immigrants or refugees
Short-Term Settlement Assistance
We provide support services to clients to help them connect to important community and government services, whether it is a simple process such as applying for a permanent resident card or registering a child in school; or a more complicated situation such as finding resources for victims of domestic abuse or determining immigration status.
- Support in obtaining important Canadian identity documents
- Support in accessing important local community and government services
- Support with elementary and secondary school registration and orientation
- Support in resolving vulnerable immigration situations and family reunifications
- with Canadian citizenship applications
Immigrants and refugees requiring one or more Support Services to achieve specific settlement objectives
Active participation in Settlement Plan
Coordinated Language Assessment and Referral System (CLARS)
We provide English language assessments and referrals to suitable and appropriate training options in the region. Language assessments are conducted by certified language assessors using standardized tools. Please note that a language assessment may take up to four hours.
- Free certified English language assessment
- Referral to federal and provincial government funded language programs (assessment required for referral)
- Home study and classroom referral options
Refugee claimants, convention refugees, protected persons, persons approved in principle, permanent residents and naturalised Canadian citizens who are 18 years of age or older and who can provide proof of their current immigration status.
Active participation in assessment (up to 4 hours in length)
Resettlement Assistance Program (RAP)
We welcome newly arrived government-assisted refugees and help them with the initial part of their settlement process and meet their immediate and essential needs. We receive approximately 70 individuals per year from a variety of countries through direct referral from the Canadian government
- Temporary housing and permanent housing search assistance
- Support obtaining essential documents and services
- Orientation to RAP Agreement and important settlement information
Joint and Government Assisted Refugees referred by the federal government
We provide support to help clients acquire the knowledge, means and skills to live safely and independently. We help newcomers to increase their connections and self-reliance. We create a Support Plan with full participation from the client and support their essential skills development so that they can meet their needs and independently access required community and government services. We connect clients to social opportunities so that they have a greater support network on which to rely.
- Participatory Support Plan to address settlement priorities
- Connections to social opportunities
- Focus on essential skills and independence
- Coordination of services with partner agencies
Immigrants and refugees in Canada 5 or fewer years who require essential skills support
Active participation in Support Plan